Vision Helpdesk.
Vision Helpdesk is a Leading Ajax Web-Based True Satellite Helpdesk, It allows you to manage support for multiple companies from one place.
In a nutshell Vision is about High Speed Performance, Security, Reliability, Scalability, Portability and User-Friendliness. Vision Helpdesk reflects the state of the art in web based helpdesk solutions. It well derives benefits of latest Web2.0 technology and equip support staff with fast, secure and user-friendly interface. It is extensively designed with PHP Ajax that offers user-experience improvement, decreasing user delay, decrease in bandwidth usage & high speed results.
Key Features
- Satellite Help-desk | Multi-Domain Help-desk
- Anti-Spam
- Two way e-mail Parsing* | Pre and Post Parser*)
- AJAX Based Rich User Interface
- Paid Support | Ticket Pay Module ( Integration with WHMCS | Blesta | Add Billing Notes | Create Invoice | Track Payment status much more)
- Plugin Based (Allows you to enable or disable various plugins)
- Multi-Language
- Auto Help-desk Ticket Migration Tool (Allows you to migrate Help-desk’s like Kayako Support Suite | eSupport | Cerberus | WHMCS etc)
- Inbuilt Antivirus Tool
- Auto Upgrades & Installation
- Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
- Scrap Book & Private Messaging
- Submit / Reply Tickets Using Your Favourite Email Client
- Customised Tool Bar
- Service Level Agreements
- Report Generation
- Online Issue Tracking
- Custom Fields
- Ticket Escalation
- Login Integration (WHMCS | PleskBilling | ClientExec | Blesta | Wordpress | Vbulletin | SMF | Joomla | OsCommerce and much more..)
- Configurable Client Portal
- Client side quick search facility
- eMail Ticket Alerts | SMS Alerts
- Useful Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calendar
Screenshots
